British energy firm Npower has announced plans to move hundreds of customer contact jobs to India to save costs and improve the firm’s services.
Workers based in Durham, in the north-east of England, were informed of the decision that will affect around 200 members of staff whose roles will be changing.
The gas and electricity supplier’s said the move, which involves its team based at Tees House in Peterlee, will help improve the firm’s services.
“At the moment, our customer service teams are experiencing really high volumes of calls and correspondence and so we’ve decided to ask one of our existing partners to help us handle customer letters and emails. This will free up almost 200 employees, who’ll then be able to help take more calls from our customers,” a spokesperson told PTI.
via UK energy firm to move jobs to India – The Economic Times.