Twitter fiasco director leaves British Gas

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The British Gas director who was slammed on Twitter for the energy supplier’s soaring bills has left the business after an “organisational change”.

Bert Pijls will leave his post as managing director of customer services at the end of the year.

Just two months ago the Dutchman fielded customer questions over the internet just hours after British Gas announced a 9.2 per cent price hike for the winter.

The webchat, under the hashtag #AskBG, quickly became dominated by abuse directed at the company over high prices.

The Q&A became one of the top trending topics as hundreds of customers joined in to vent their anger. One critic, John F, wrote: “Thanks for helping me save money on heating. Your latest hike has boiled my blood enough to keep me warm through winter.”

via Twitter fiasco director leaves British Gas – Telegraph.

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