SSE today launches its ‘Treating Customers Fairly’ statement which outlines how it will meet Ofgem’s new Standards of Conduct – the first part of the energy regulator’s Retail Market Review reforms which came into force this week.
The Standards are part of Ofgem’s drive to promote fairness, honesty and transparency in the energy sector and will require all energy suppliers to publish an annual statement setting out how they will comply with the new Standards.
SSE, which supplies energy through supply brands Southern Electric, Scottish Hydro and SWALEC welcomes the new Standards which will enable the company to set out once again how it leads the energy industry in building trust with customers.
Introduction of the Standards is good news for consumers as they are now enforceable by Ofgem, which has powers to investigate, and if appropriate, fine companies who fail to meet them.
SSE’s Director of Customer Service, Tony Keeling said: “The introduction of the Standards of Conduct is a good move by Ofgem, a good move for the industry and a good move for customers.
“But we haven’t been sitting back waiting for the regulator to tell us what to do, we have been working hard over the last two years to make our own improvements. We have led the energy industry with initiatives like the end to doorstep sales, simplification of our tariffs, our no-loss sales guarantee and a customer charter and service guarantee, whereby if we fail to meet a number of service promises we give the customer money back.