Quarter of households billed incorrectly by energy firms


Consumers have named energy suppliers as one of the biggest culprits for getting bills wrong, with a quarter of households billed incorrectly in the last two years.

That’s according to a new survey by energy comparison site uSwitch.com, which claims it is the seventh year the energy industry has been ranked below banks, council tax departments, credit companies and other utility firms on accuracy. On average, energy firms take just over a month to resolve billing inaccuracies although 42% are sorted out within a week, the survey claims.

It also revealed over a third of households have unexpectedly owed money to their energy supplier following a discrepancy between an estimated bill and ‘real’ bill. The average amount owed is now £154 – £2 more than last year and £7 more than the year before, however, more than one in ten consumers have ended up owing £200-£400 while 6% have ended up owing more than £500.

via Quarter of households billed incorrectly by energy firms | Energy Live News.