Ex-SSE sales rep ‘spills the beans on mis-selling’ | Energy Live News


A former SSE sales employee appears to have spilled the beans on the energy supplier’s dodgy practices when trying to get consumers to switch to their tariffs.

Ofgem yesterday slammed a £10.5 million fine, believed to be the largest of its kind to date, as it revealed the company’s “prolonged and extensive” mis-selling and published details of the “lies” told to consumers to get more people to switch to SSE, including cold calls, in-store and doorstep sales.

John, who claims he worked for SSE as part of its sales team but was made redundant last year, told BBC Radio 5 live about “Colleagues signing empty houses in order to earn commission, falsifying figures from bills, switching the usage to make savings, just down-right lies to trick customers to sign.”

The sales agents were allegedly also told to say “anything to get the deal” and were given tips on how to make a sale if they struggled: “They’d say to people that they were put on foreign tariff systems – like npower is owned by a German utility – and they’d say because they were British, we’re affiliated with the people that supply you so we’re cheaper.

via Ex-SSE sales rep ‘spills the beans on mis-selling’ | Energy Live News.