Energy incumbents given customer service lesson by upstarts

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The efforts by new entrants into the UK energy market to improve customer service standards are helping improve call centre support throughout the sector, according to research from Datamonitor.

Smartestenergy and Haven Power have the best customer satisfaction scores in the industry, while Shell Gas Direct recorded the highest score for a gas-only supplier.

http://www.callcentre.co.uk/ccf-news-content/full/energy-incumbents-given-customer-service-lesson-by-upstarts;jsessionid=E91092AFEEDDEF578223926AEFFC3833

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