British Gas has paid £10million to settle a dispute with the energy regulator after officials claimed it failed to round down figures on bills that reflect the potency of the gas used by customers.
British Gas had been displaying the ‘calorific value’ figure to four decimal places on bills when Ofgem rules require it be rounded down to one decimal place. British Gas had been interpreting the rules this way for five years.
The sum will be paid into the independent British Gas Energy Trust after the supplier came to an agreement with Ofgem to settle the dispute. A spokesman said the action was made to ‘draw a line’ under the affair.