Six in ten UK consumers distrust their energy suppliers because they don’t give good value for money and due to lack of openness and transparency.
New research by price comparison site uSwitch.com showed the number of people distrusting energy companies have risen, with 45% trusting suppliers less than a few years ago. Poor communication is claimed to be key, with a quarter saying suppliers don’t provide easy-to-understand bills and information and 17% think they communicate badly.
Complaints, poor customer service and record-high energy prices are all believed to have contributed to the fall in numbers, with 33% saying it is because they don’t try to help people cut their energy bills.
Ann Robinson, Director of Consumer Policy at uSwitch.com said: “The breakdown in trust between consumers and energy suppliers is symptomatic of a far deeper malaise. The simple fact is that this market is not working for consumers, which is why it’s now critical that Ofgem gets the prescription right and sets it firmly on the road to recovery.